Client Intake Policy

Effective Date: October 2025

Last Updated: October 14, 2025

At JunieBug Designs, every project begins with clarity, collaboration, and mutual respect.

This Client Intake Policy outlines what you can expect when starting a project with us — and what we need from you to create your best possible results.

1. Inquiry & Discovery Phase

All projects start with an initial inquiry form or email to hello@juniebugdesigns.com.

Once we’ve reviewed your request, we’ll send a short follow-up questionnaire or schedule a discovery call to understand:

  • Your goals and design vision

  • The type of service(s) you’re seeking

  • Your timeline and budget range

  • Any existing brand materials, websites, or assets

After that, we’ll prepare a custom proposal outlining your project scope, pricing, and expected delivery dates.

2. Booking & Deposit

Projects are officially booked once:

  1. The proposal is approved,

  2. The service agreement is signed, and

  3. The non-refundable deposit (50%) is received.

Deposits secure your place in our production schedule and are required to begin any design or strategy work.

Please note: no design work, drafts, or concepting will begin until your deposit and signed agreement are received.

3. Client Responsibilities

To ensure a smooth and timely process, we ask that you:

  • Provide requested content, photos, or copy within the agreed timeframe

  • Review proofs and provide clear feedback within 2–3 business days

  • Communicate any change of direction promptly (so we can adjust scope or timeline if needed)

  • Use a single point of contact for all feedback, to avoid conflicting edits

Delays in client feedback or content submission may result in project timeline extensions or rescheduling.

4. Communication

All communication will take place primarily via email unless otherwise arranged.

We maintain standard business hours of Monday–Friday, 9:00 a.m.–4:00 p.m. EST.

Messages sent outside these hours (including weekends or holidays) will be answered the next business day.

5. Project Timelines

Each project has its own estimated turnaround time, as outlined in your proposal.

Timelines assume both parties adhere to the agreed review and feedback schedule.

If client feedback is delayed more than 10 business days, the project may be paused and rescheduled based on current availability.

6. Revisions & Approvals

Revisions are included as stated in your service agreement.

To avoid confusion or backtracking:

  • Feedback should be consolidated and submitted in one message per round.

  • Once a design round is approved, further edits may incur an additional fee.

7. File Delivery

Once final payment is received:

  • All deliverables (design files, login credentials, documentation) will be sent via secure digital delivery.

  • You’ll have 7 business days to download and review your files before the project is considered closed.

After this period, archival storage or file retrieval may be subject to an admin fee.

8. Project Pauses or Termination

If you need to pause a project, please notify us as soon as possible.

We can hold your project for up to 30 days before rescheduling may be required.

Projects that remain inactive for more than 60 days (without communication or deliverables) will be considered closed and any payments made will be forfeited.

9. Respect & Boundaries

We believe creativity thrives in a collaborative and respectful environment.

We reserve the right to refuse or discontinue a project if communication becomes hostile, unethical, or otherwise incompatible with our studio values.

10. Our Promise

When you work with JunieBug Designs, you’re not just another client — you’re a creative partner.

We’ll meet you with professionalism, clear communication, and thoughtful design at every step.

All we ask in return is mutual respect and timely collaboration so your project can shine the way it deserves.

Questions about this policy?

Reach out anytime at hello@juniebugdesigns.com — we’re happy to clarify any details before you book.